Every WhatsApp workflow.
One platform.
Every feature Tanvik ships is built for one purpose: helping Indian
SMBs convert more WhatsApp leads with less manual work.
AI Agent
Team Inbox
Broadcasts
Templates
Lead Scoring
Sentiment
Analytics
SLA Timers
Team Mgmt
White-label
AI Auto-reply Agent
Your AI agent reads every incoming WhatsApp message and replies in under 5 seconds — in your tone, with your product knowledge — 24 hours a day, 7 days a week.
Trained on your FAQs, pricing, and tone of voice in under 1 hour
Handles pricing questions, booking requests, and product queries automatically
Detects when a human is needed and hands off with full context
Learns from agent corrections over time
Unified Team Inbox
Every WhatsApp message — from every lead — in one shared screen. Assign conversations to agents, set priority, leave internal notes, and see full conversation history without asking anyone to forward a screenshot.
One WhatsApp number, multiple agents — no conflicts, no missed messages
Assign conversations with one click, reassign instantly
Internal notes visible only to your team — not the customer
Full conversation history, deal value, and lead stage in the sidebar
Broadcast Campaigns
Send personalised WhatsApp messages to thousands of contacts in one click. New project launch, seasonal offer, follow-up sequence — all sent at scale through the official WhatsApp Business API with full delivery tracking.
Personalise by name, location, deal stage, or any custom field
Track sent, delivered, read, and replied in real time
Schedule campaigns for optimal send times
Replies land directly in the shared inbox — not a black hole
Message Templates
Create, manage, and reuse approved WhatsApp message templates. Save your team hours every week on repetitive replies — with one click, not copy-paste.
Submit templates for Meta approval directly from Tanvik
Variable substitution: personalise name, deal value, or any field
Available to all agents — no more forwarding saved drafts
Supports text, images, PDFs, and call-to-action buttons
Lead Scoring
Every lead gets a score from 1–100 based on their engagement, response speed, conversation sentiment, and buying signals. Know who’s hot before you pick up the phone.
Score updates automatically with every message exchanged
Sort your inbox by score to prioritise the highest-intent leads
Custom scoring weights based on your business model
Score visible in every conversation view and CRM list
Sentiment Detection
Tanvik reads the emotional tone of every message in real time. Frustrated customer? Escalated instantly to a senior agent. Happy buyer? Flagged for a referral request. No manual monitoring required.
Detects frustration, urgency, and high-intent signals automatically
Auto-escalates negative conversations to your best agent
Sentiment trend visible per conversation and in aggregate analytics
Zero configuration — works out of the box on day one
Analytics & Reports
One dashboard for everything that matters: response time, conversion funnel, agent performance, broadcast ROI, and lead source breakdown. Export to PDF with one click and share with your team or investors.
Conversion funnel: lead → qualified → demo → won/lost
Agent leaderboard: response time, conversations handled, CSAT
AI vs human reply breakdown — see how much time your bot saves
PDF export — weekly report ready for your Monday team meeting
SLA Timers
Set response time targets for every conversation. When a lead hasn’t heard back in time, Tanvik flags the conversation red and auto-escalates to a senior agent. No lead slips through due to a slow reply.
Custom SLA targets by conversation type, lead stage, or agent
Visual timer visible in the inbox — green, amber, red
Auto-reassign breached conversations to available agents
SLA breach rate tracked in analytics — hold your team accountable
Team Management
Invite agents, set roles, assign conversations, and track individual performance — all from one admin panel. Agents see only what they need to. Managers see everything.
Roles: Admin, Manager, Agent — with granular permissions
Invite agents by email — no IT setup required
Agent performance: conversations handled, response time, CSAT scores
Working hours: set availability so AI handles after-hours automatically
White-label & Custom Domain
On the Scale plan, Tanvik becomes your platform. Custom domain, your logo, your brand colours — your agents and clients see nothing that says “Tanvik.” Launch under your own brand in hours, not months.
Custom domain: crm.yourbrand.com instead of tanvik.io
Full logo and colour customisation
Custom email sender and notification branding
Ideal for agencies offering WhatsApp CRM to clients
All 10 features.
One 15-minute demo.
We’ll walk you through the features that matter most for
your business — live, with your industry as the example.