How a real estate firm cut
WhatsApp response time by 70%
A growing infrastructure company in Hyderabad was managing 200+
daily WhatsApp enquiries across three personal phones, losing leads
every day, and burning 5 hours of agent time on repetitive replies.
INDUSTRY
Real estate
LOCATION
Hyderabad, India
TIME SIZE
3 sales agents
TIME TO VALUE
Same day
70%
Faster response time
3x
More qualified leads/week
₹50k
Saved per year on tools
The challenge
This Hyderabad infrastructure company was growing fast. Their WhatsApp number was shared across the
team on a single phone — which meant only one agent could read or reply at a time. When that agent
stepped away, messages sat unread for hours.
team on a single phone — which meant only one agent could read or reply at a time. When that agent
stepped away, messages sat unread for hours.
The team was receiving over 200 enquiries a day — pricing questions, site visit requests, floor plan queries,
project status updates. Every single one was handled manually, from scratch, by an agent typing on a phone.
project status updates. Every single one was handled manually, from scratch, by an agent typing on a phone.
- No record of previous conversations when a lead followed up
- No way to tell which leads were hot and which had already bought from a competitor
- Agents spending 4–5 hours a day just replying to repetitive messages
- No follow-up system — leads that didn’t buy immediately were forgotten
“We were managing 200+ enquiries a day across three phones. There was no visibility, no
history, no system.”
history, no system.”
Why they chose Tanvik
The team evaluated two other tools. Both required multi-week onboarding, were priced in dollars, and
treated WhatsApp as one channel among many rather than the primary interface.
treated WhatsApp as one channel among many rather than the primary interface.
Tanvik was different. The onboarding took less than a day. The AI was trained on their FAQs in under an hour.
And the pricing was flat — no per-agent fees, no surprise charges, billed in INR via Razorpay.
And the pricing was flat — no per-agent fees, no surprise charges, billed in INR via Razorpay.
What they set up
In the first session, the team connected their WhatsApp Business number to Tanvik’s shared inbox. Three
agents were added. The AI agent was trained on 40 FAQs covering pricing, site visit booking, project
timelines, and payment plans.
agents were added. The AI agent was trained on 40 FAQs covering pricing, site visit booking, project
timelines, and payment plans.
Within the first hour, the AI was handling pricing questions, booking site visits, and sending floor plan PDFs —
automatically. Agents were only pulled in for complex negotiations and qualified leads.
automatically. Agents were only pulled in for complex negotiations and qualified leads.
The results
Within the first week, average response time dropped from over 2 hours to under 18 minutes. The AI handled
60–70% of incoming messages without human intervention. Agents were freed up to focus on the
conversations that actually closed deals.
60–70% of incoming messages without human intervention. Agents were freed up to focus on the
conversations that actually closed deals.
- Response time: 2 hours+ → under 18 minutes (70% improvement)
- Qualified leads per week: increased 3× through faster follow-up
- Agent time saved: 5 hours per day across the team
- Annual tool cost: reduced by ₹50,000 by replacing two other software subscriptions
“Before Tanvik, we were managing 200+ enquiries a day across three phones. Now
everything is in one place and the AI handles the first response before I even open my
laptop.”
everything is in one place and the AI handles the first response before I even open my
laptop.”
What’s next
The team is now using Tanvik’s broadcast feature to send project updates and new launch announcements
to their full contact list. They’re expanding to a second WhatsApp number for their upcoming project in a
different city.
to their full contact list. They’re expanding to a second WhatsApp number for their upcoming project in a
different city.
The AI has been retrained for the new project’s specific FAQs. Total setup time for the new number: 45
minutes.
minutes.
Your turn
Does your situation
sound familiar?
Book a 15-minute demo. We’ll show you the exact setup
used here — live, with your industry as the example.